At Crystal Glow, we take pride in delivering high-quality Cylinder Fanous and decorative lighting products. Customer satisfaction is important to us, and we aim to ensure every purchase meets your expectations. If you are not fully satisfied with your order, please review our refund and return policy below.
Returns Eligibility
We accept returns under the following conditions:
- The item must be unused, undamaged, and in its original packaging
- The return request must be made within 7 days of receiving the order
- Proof of purchase (order confirmation or receipt) is required
Please note that items showing signs of use, damage, or alteration may not be eligible for return.
Non-Returnable Items
Certain products cannot be returned, including:
- Customized or special-order items
- Items purchased on final sale or discount (if applicable)
- Products damaged due to misuse or improper handling
Return Process
To initiate a return, please follow these steps:
- Contact our support team at support@crystalglow.ae
- Provide your order number and reason for return
- Our team will review your request and provide return instructions
- Once approved, safely pack and ship the item back to us
Refunds
Once your returned item is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
- Shipping charges (if any) are non-refundable
You will receive a confirmation email once your refund has been processed.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, please contact us immediately.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please notify us within 48 hours of delivery with clear photos. We will arrange a replacement or refund as quickly as possible.
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Contact Us
For any questions regarding returns or refunds:
Crystal Glow
Email: info@crystalglow.ae
Policy Updates
Crystal Glow reserves the right to update or modify this Refund & Returns Policy at any time without prior notice.